Returns & Refunds Policy
We have a 30 day return policy in which we can offer an exchange or credit note. If 30 days have gone by since your purchase we unfortunately can’t offer you a credit note.
Sorry we do not offer refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it with all labels attached. It must also be in the original packaging.
Diamonds, studs and trims are delicate. Please wear with care. No liability for returns will be accepted. Please note, unless description states otherwise, shoes are not waterproof. All jewellery, hairbands and clips cannot be returned or exchanged for hygiene reasons.
To complete a return, email us at returns@divaontrend.com specifying the item(s) you wish to return.
Further information on the returns procedure will be provided to you upon receipt of said email.
Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your credit note or exchange.
Sale items cannot be returned or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@divaontrend.com
You will be responsible for paying for you own shopping costs for returning your item. A traceable shopping service should be used, as we are not liable for goods lost in transit. Shipping costs are non-refundable.
Returns can also be taken back to you store. If you wish to do this please firstly contact us via email at returns@divaontrend.com.
Please take proof of purchase when returning items.
Need help?
Contact us at returns@divaontrend.com for questions related to exchanges and returns.